Specialists tend to stick close to their area of expertise — that’s true at my company, too. The insurance industry is full of particulars, and we don’t expect our development team to be an authority ...

For agencies to be the best possible partners to their clients, there needs to be sustained, open communication at all levels—not only between agency and client but also among key functional areas ...

A strong start to the new calendar year for ServiceNow as cross-functional strategic thinking and budget planning take a firmer grip on the enterprise. First up, some stats from the firm’s earnings ...

Once again the software industry has created a solution business process management (BPM) systems that are positioned to solve many business problems, from capital spending to hiring, across any ...

A new release of Zoho CRM adds AI, analytics and workflow automation to help unify the experience across sales and customer service Whatever size of business they're dealing with, today's customers ...

Design thinking is a flexible approach that promotes creativity in product design. Cross-functional teams are a natural fit for the design thinking system. Playing to your team’s strengths can net ...