Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced a new set of features that more fully help customers realize ...

Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9 product unification strategy The integrations will deliver ...

New York, United States , May 27, 2024 (GLOBE NEWSWIRE) -- The Global Workforce Optimization Market Size is to Grow from USD 8.25 Billion in 2023 to USD 22.45 Billion ...

SALT LAKE CITY--(BUSINESS WIRE)-- NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone has expanded its Federal Risk and Authorization Management Program (FedRAMP) ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced that veteran healthcare sales executives ...

Workforce optimization—which DMG Consulting defines as a set of solutions that comprise at least three of the following complementary applications: workforce management, performance management, speech ...

The current economic climate has businesses of all sizes on edge: inflation, a competitive job market and the looming shadow of an impending recession are creating a mire of conditions that defy even ...

Here is a two part video discussion with Tom Fisher, VP of Cloud Computing and David Karel, VP of Product Marketing at SuccessFactors I recorded at their SuccessConnect Conference. Successfactors, as ...

Forbes contributors publish independent expert analyses and insights. George writes about growth strategy, execution & financing. I was recently introduced to Todd Zaugg, the CEO at Matrix Achievement ...