Ever wonder if a tech decision is truly the right fit until you're in the thick of it? Sometimes, the grass isn't always greener on the other side. TechMD discovered this firsthand after switching to a competing RMM tool. What seemed like a step forward led to unexpected support challenges. They realized the value of a fully integrated platform when their SOC team couldn't resolve agent issues as efficiently as before. It was a stark reminder that seamless integration isn't just a feature—it's a